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FAQ

  • Is there a particular temperature we need to use for the Qcup?
    To add a The Q-cup works with any drinking water. But the best water to use is with spring water, or filtered water with minerals. Q-cup works the best to generate rich hydrogen when there are minerals in the water. And good minerals are necessary for our body.
  • How much molecular hydrogen can the Qcup generate
    Q-cup can generate up to 1200 ppb (or 1.2 ppm) of molecular hydrogen depending on the water quality you are using. Use drinkable mineral water for the best result.
  • How often should I run EDC cleaning mode?
    EDC (Electrode Decalcification Cleaning) is designed to sterilize bottle and de-calcified the electrode plate. You should run EDC once every charge (about every 20 times of uses) to help the bottle and electrode stay cleaned all the time.
  • When do I know to charge the cup?
    When battery is almost out, you will see the LED light flashing in “red” when hydrogen water is generating. Charge Q-cup to full battery before using it again.
  • How much ORP can the Qcup generate?
    Q-cup can generate ORP anywhere between -400 to -600 depending on the water quality you are using. Use drinkable mineral water for the best result.
  • What it the warranty?
    If you purchased a product from Harmony each product should be given a "Club Harmony Warranty Card" Only products returned with this card will have warranty. For return, please email us at support@harmony.hk includes proof of purchase and product serial number. Original shipping costs are not refunded and customers are responsible for return shipping costs.
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